Business Growth through Enhanced Customer Strategy

Increase Revenue | Improve Margins | Sustain Growth

Point of Convergence: A critical moment where business strategies align, leading to a unified approach or decision; an impact.

About CPC image
Convergence Point Consulting is your partner in achieving operational excellence; unlocking your business's full potential. We understand the challenges that businesses face when it comes to improving efficiency, digitizing systems, streamlining operations, and solving complex problems.

Customer-centric business strategy is an ethical approach to identifying and implementing solutions that will benefit both employees and customers. This approach uses customer-experience (Cx) strategies that visualize your stakeholder's objectives. Systems, teams and processes are layered in to show all that is required to meet and exceed goals. Some of the benefits of this strategy can include:
  • Improved margins / profitability through operational efficiencies
  • Increased revenue through improved customer/buyer satisfaction and loyalty
  • Improved employee engagement and retention
Let's partner to see how this framework can make your ambitions a reality.

Let's start where you are. Where do you need support?


Solution Discovery

Visualizing the Process & Identifying Opportunities Discovery is comprised of exploratory exercises that are meant to visualize the part of your business you are looking to enhance.


Experience Refinement

Execution Guidance & Oversight Ongoing support while implementing strategic plans such as enhancements to product, services, operations, marketing, and employee experience.

Suan M Taylor Kregel

Owner, Founder & Business Strategist

I am the "Mary Poppins" of business coaching - inspiring clients and colleagues to look openly, and critically, at business challenges/opportunities and collaborate meaningfully toward an impactful solution.

  •  10/11/2023 01:30 PM