"Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat" Sun Tzu
Customer Experience Design A tight customer experience map, operational plan and measurement strategy are essential for confident execution.
Learn MoreOperational Excellence Allow sustainable growth by ensuring your operations align with your brand promise.
Learn MorePartnerships & Extended Expertise Network We know we can't do everything and that is why we value our partnerships. Do you need support in figuring out who you need and finding that perfect partnership? Interested in becoming a CPC sub-contractor? Let's talk.
Learn MoreOwner, Founder & Principal CX Consultant
I am the "Mary Poppins" of business coaching - inspiring clients and colleagues to look openly, and critically, at business challenges/opportunities and collaborate meaningfully toward an impactful solution.
To schedule a meeting: • text "hi" to the sparkle assistant (above) • • visit https://www.wesparkle.ai/Convergence-Point-Consulting • • submit a request (below) •