Business Transformation
from Customer Experience Design

"Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat" Sun Tzu

Feeling overwhelmed by the growth of your business? Do your processes and procedures need some cleanup? Are you looking to innovate how you deliver a product or service?
Our mission is to guide you through this journey, transforming obstacles into into opportunities for growth.

Convergence Point Consulting (CPC) is your partner in achieving operational excellence; unlocking your business's full potential. We understand the challenges that businesses face when it comes to improving efficiency, digitizing systems, streamlining operations, and solving complex problems.

Customer-centric business design is an ethical approach to creating sustainable processes and procedures that will help both employees and customers. This approach uses customer-experience (Cx) strategies by visualizing your customer's journey, from awareness to renewal, and layering in systems, teams and processes that support the journey. This is process will benefit all parts of your business: 
  • Your employees will understand why their role is critical to business success resulting in higher engagement and role satisfaction. 
  • Your customers will understand the true value of your product or services through improved customer service. 
  • Your business revenue will sustain growth through improved customer loyalty and organic referrals.
The CPC design approach is as easy as 1, 2, 3:
  1. First, map out you would like your business operations to run (future) and compare to current operations to see the gaps and pain points between the two. 
  2. Then, create a roadmap from current to future  state by prioritizing needs and allocating available resources (time, money and people) for each effort.
  3. Finally, we start tackling the prioritized challenges together - empowering you and your team to manage and improve on all the progress we make.
Let's have a conversation about your challenges and how customer-experience principles can sooth your biggest headaches and improve your revenue.

Strategic Business Planning

Customer Experience Design A tight customer experience map, operational plan and measurement strategy are essential for confident execution.

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Operations Audit & Alignment

Operational Excellence Allow sustainable growth by ensuring your operations align with your brand promise.

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Convergence Point Consultants

Partnerships & Extended Expertise Network We know we can't do everything and that is why we value our partnerships. Do you need support in figuring out who you need and finding that perfect partnership? Interested in becoming a CPC sub-contractor? Let's talk.

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Suan M Taylor Kregel

Owner, Founder & Principal CX Consultant

I am the "Mary Poppins" of business coaching - inspiring clients and colleagues to look openly, and critically, at business challenges/opportunities and collaborate meaningfully toward an impactful solution.

  •  6/29/2023 04:42 PM
  • Minneapolis, Minnesota, United States

To schedule a meeting: • text "hi" to the sparkle assistant (above) • • visit • • submit a request (below) •

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