Feeling overwhelmed by the growth of your business? Do your processes and procedures need some cleanup? Are you looking to innovate how you deliver a product or service?
Our mission is to guide you through this journey, transforming obstacles into into opportunities for growth.Convergence Point Consulting (CPC) is your partner in achieving operational excellence; unlocking your business's full potential. We understand the challenges that businesses face when it comes to improving efficiency, digitizing systems, streamlining operations, and solving complex problems.
Customer-centric business design is an ethical approach to creating sustainable processes and procedures that will help both employees and customers. This approach uses customer-experience (Cx) strategies by visualizing your customer's journey, from awareness to renewal, and layering in systems, teams and processes that support the journey. This is process will benefit all parts of your business:
- Your employees will understand why their role is critical to business success resulting in higher engagement and role satisfaction.
- Your customers will understand the true value of your product or services through improved customer service.
- Your business revenue will sustain growth through improved customer loyalty and organic referrals.
The CPC design approach is as easy as 1, 2, 3:
- First, map out you would like your business operations to run (future) and compare to current operations to see the gaps and pain points between the two.
- Then, create a roadmap from current to future state by prioritizing needs and allocating available resources (time, money and people) for each effort.
- Finally, we start tackling the prioritized challenges together - empowering you and your team to manage and improve on all the progress we make.
Let's have a conversation about your challenges and how customer-experience principles can sooth your biggest headaches and improve your revenue.